Frequently asked questions

You pay for your plan upfront for the term you choose (e.g. 30 days). There is no automatic direct debit: if the period expires without renewal, the service ends – no separate cancellation is required.

The service ends when the already paid period expires. Your data is not kept running indefinitely after expiry. If you renew in time, service continues without interruption through a new upfront payment.

Yes. You receive email reminders before your prepaid period expires – so you can pay for the next period in the customer area in good time.

No. Without renewal, the contract ends automatically when the paid prepaid period expires. No separate cancellation is required (details: Terms & Conditions § 7).

No. Nothing is automatically charged to your account. Each renewal only happens when you actively order and pay for a new period in the customer area.

Typically after payment of the invoice is received. Provisioning starts automatically once payment is posted – depending on the product, within a few minutes to a few hours.

Depending on the product, different billing periods are available (e.g. monthly or longer terms). All options are shown in the order form before purchase.

Yes – vServers, game servers, webspace, BGP, and colocation are generally billed with upfront payment for the selected term.

Common online payment methods shown at checkout (e.g. PayPal, credit card, and others). Billing is always upfront for the selected prepaid period.

With prepaid you have booked the selected period in advance. Whether and to what extent a refund is possible depends on the individual case and our terms and conditions – if you have questions, please open a support ticket.

Technical support via ticket and Discord – from our team in Hamburg, which operates the infrastructure itself.

Yes, our hosting services include DDoS protection – so your servers and websites remain reachable even under heavy load.

Primarily in Hamburg (Artfiles data centre W408) – with low latency across Germany and Europe.

At panel.giantix.de you manage vServers, game servers, and webspace centrally – console, files, backups, and settings in a single login.

Yes. By default, outbound ports 25 (SMTP) and 465 (SMTPS) are blocked. Unfortunately, targeted spam email is a major problem – this measure protects the reputation of our IP addresses and deliverability for all customers. For legitimate email delivery, please use an external SMTP relay or contact our support if you need an exception.

After ordering, your server is typically provisioned within a few minutes. Preconfigured OS images are available immediately.

Ubuntu, Debian, Fedora, Windows, Kali Linux, and other images. On request, you can also upload your own ISO.

Yes. CPU, RAM, and storage can be adjusted flexibly depending on your plan – without extended downtime.

Yes, our VPS infrastructure includes enterprise DDoS protection so your services remain reachable even under heavy load.

Yes. By default, outbound ports 25 (SMTP) and 465 (SMTPS) are blocked. Unfortunately, targeted spam email is a major problem – this measure protects the reputation of our IP addresses and deliverability for all customers. For legitimate email delivery, please use an external SMTP relay or contact our support if you need an exception.

Yes. Through our panel we support Forge, Fabric, Quilt, and common modpacks. Our support team can help with setup if needed.

Yes, gaming DDoS protection is included in all game server plans.

Typically within a few minutes after payment is received – depending on the game and configuration.

Yes, more RAM or performance can be adjusted flexibly depending on availability.

Primarily in Germany (Hamburg) with low latency across Europe. Additional locations available on request.

Yes. Via the one-click installer or manually via FTP and database – both are supported.

Yes, free SSL certificates (e.g. Let's Encrypt) can be enabled in the panel.

Yes. Our support team can help with migration via backup or FTP – contact us via ticket.

That depends on the plan you choose – details are listed in the product description or order form.

In Germany (Hamburg) with GDPR-compliant infrastructure and low latency across Europe.

BGP (Border Gateway Protocol) is the central routing protocol of the internet. With your own ASN you can announce IP prefixes globally and control how traffic reaches your infrastructure.

For your own eBGP session you typically need an ASN and routable prefixes (e.g. from RIPE). We support you with the technical connection – RIR registration is handled through the respective Regional Internet Registry.

Yes. Using GRE or VXLAN, you can build a tunnel overlay to our network (AS213641) and run multi-hop BGP from your location.

Select a BGP product in the shop and complete your order. We then set up peer IP, ASN, and prefix approvals together with you.

BGP configuration is performed manually by our network team. Depending on scope (session, prefixes, tunnel), setup can take up to 24 hours.

Your traffic is measured every 5 minutes. The top 5% of values are ignored – you are billed based on the highest remaining value. Occasional spikes do not affect your monthly bill.

Colocation (also "colo") is the provision of space, power, cooling, and networking in a professional data centre. You operate your own hardware while we provide a secure and reliable environment.

You benefit from redundant infrastructure, professional security, scalable connectivity, and lower capital expenditure compared to running your own data centre.

After approval you receive access cards and PINs for the premises and building. Access to the colocation area additionally requires biometric authentication. Appointments can be arranged with our support team.

On request we support you with remote hands – e.g. cable changes, reboots, or documented work on your hardware. Contact us via ticket.

Yes. By default, outbound ports 25 (SMTP) and 465 (SMTPS) are blocked. Unfortunately, targeted spam email is a major problem – this measure protects the reputation of our IP addresses and deliverability for all customers. For legitimate email delivery, please use an external SMTP relay or contact our support if you need an exception.

Hamburg is a major internet hub in northern Germany. Hosting here gives you excellent connectivity across central Europe – and a provider that understands both data centre operations and support at the same location.

Our infrastructure runs in the Artfiles W408 colocation data centre (Wendenstraße 408, 20537 Hamburg). Technical details are available on our data centre page.

Yes. In addition to vServers, game servers, and webspace, we offer colocation in Hamburg – you bring your hardware, we provide power, cooling, security, and networking.